Transition teams will play a critical role in moving forward with new alignments. Teams will be led in cooperation by Department Heads and RHS Strategic Plan Implementation Managers. Teams will be comprised of key staff identified as those able to make significant and positive contributions to transition efforts. Transition plans were completed and in place for August 1, 2009 implementation.
| HAVE QUESTIONS? | Have questions for the Transition Teams? Fill out our form: Anonymous Question Form Transition Teams Feedback: Your Questions Answered Leave a Message for the Transition Team Facilitators: Call 5-4588 to leave your question as a voicemail for Jane Emery (Culinary Services and Spartan Hospitality Group) or Ken Horvath (Auxiliary Resources and Campus Living Services). * Because answering your questions will require discussion from the Transition Teams, it may take up to one week to get responses posted. | Important Links and Guides Transition Teams Communication Calendar (PDF) — Calendar of town hall meetings, and distribution of newsletters and bi-weekly updates Transitional Organizational Charts: Transition Teams Newsletters and Transition Talk Updates — Read about our progress between now and August 2009! Transition Team Communication PowerPoint I — PowerPoint presentation given to APA & APSA Jan. 20 & 23 Transition Team Communication PowerPoint II — PowerPoint presentation given to Division on Jan. 28 To provide the resources and skills to succeed, and maximize opportunities, H&FS Human Resources is providing employees with a variety of tools, classes and workshops, including a Career Essentials booklet (link below). As always, we encourage all employees to ask questions on the Future State Web site or through voicemail. Career Essentials Guidebook (PDF) Filling A Position Process Map — See the criteria for posting new or revised positions in the Division Residential & Hospitality Services Strategy Map — A successful product leadership strategy will involve constant evaluation of product lines, the competition, and market needs. This map can be used as a guide to uncover the key issues. Departmental Town Hall Meetings Departmental Town Hall Meetings are held periodically so that employees can have a forum to discuss the transition and get questions answered by their new leadership. When events are posted, be sure to mark your calendars and attend a Departmental Town Hall Meeting with your department head. If you do not know who your new department head is, please talk to your supervisor. - There are no meetings scheduled at this time
Transition Teams Common Goals and Deliverables
Goals - Identify key issues for providing quality services for key customers, stakeholders and campus community
- Complete due diligence (policy and procedures review, meeting structure, expectations - written, unwritten, spoken, unspoken)
- Identify priority processes that overlap and need review
- Develop a master calendar and schedule of key processes
- Serve to provide accurate information to staff
Deliverables - Provide leadership group with outline for key issues in priority by December 30, 2008
- Present master calendar/key processes and staffing patterns to AVP by March 30, 2009
- Make recommendations for improvement or process initiatives by June 30, 2009
- Plans in place for implementation August 1, 2009
The following are the four new departments, their transition team members, missions and goals: Auxiliary Resources - Angie Brown, Director Members Ken Horvath (Team Leader), Mark Simmons, Joe Petroff, Mike Hull, Tami Kuhn, Fred Kayne, Laura King, Phyllis Sherwood, Kat Cooper, Shellie Hubert Mission Identify key processes, policies and procedures of Emergency Management, Health and Safety Compliance, ESBP, Spartan Linen and MSU Union to develop and lead an integrated program. Goals The Auxiliary Resources Department is a source for quality and convenient services, products and programming. We Deliver Outstanding Spartan Experiences with constant innovation and respect for MSU tradition. Our strength is in our diverse set of services that allow us to be a responsive, expert support system essential to the campus community. - Telecommunications and Cable Contracts
- Contract Management
- Health and Safety Compliance
- Emergency Management Coordination
- Spartan Linen Services
- MSU Union (facility management, student programming, contract management)
- ESBP Implementation
- Divisional Balance Scorecard Process
Spartan Hospitality Group - Joel Heberlein, Director Members Jane Emery (Team Leader), Nick Aune, Mike Clyne, Jim Buckley, Steve Ruthenberg, Heather Mactaggart, Barb Pierpont, Cheryl Swanson, Jill Respecki, Kirti Singh, Barb Spearman, Stacey Robinson, Larry Farmer Mission Identify key processes, policies and procedures of Breslin Center, Catering, Conference Sales, Kellogg Center, Brook Lodge, Cowles House, Forest Akers Golf Courses and MSU Tennis Center to develop and lead an integrated hospitality program. Goals Spartan Hospitality Group defines Michigan State University to a wide variety of customers who dine, recreate, meet, learn and entertain on our campus. We are passionate about our commitment to provide the ultimate in customer service and satisfaction — Delivering Outstanding Spartan Experiences. We pledge that all our varied hospitalities create lasting memories and loyal customers for our department, our Division and our University. - Breslin Student Event Center
- Catering – on and off campus
- Conference Services and Sales
- Kellogg Hotel and Conference Center
- Brook Lodge
- Cowles House
- MSU Tennis Center
- Forest Akers Golf Courses
Campus Living Services - Sharri Margraves, Director Members Ken Horvath (Team Leader), Maria Giggy, Karen Corley, Bob Wiltsie, Mary Lou Heberlein, Laura Cole, Adam Koivisto, Paul Manson, Sue Petrisin, Bob Patterson, Bill Whitbeck, Amy Franklin-Craf, Michael Dawisha Mission Identify key processes, policies and procedures of Operations, CMID, Assignments, Apartments and University Housing to develop an integrated Residential Services program. Goals Campus Living Services at Michigan State University is passionate about “Creating Spartans for Life” by extending the walls of the University’s classrooms to support learning and service through an outstanding residential experience. We are committed to student success by exceeding the expectations of our guests, serving as a valuable information resource on the University community, and continually improving our facilities. It is our goal to be the premier collegiate housing system and to serve as an indispensible resource to the national academic community on how to seamlessly integrate the residential experience with an institution’s mission. - Assignments
- Apartments
- Residence Halls
- Desk Services
- Custodial Services
- Maintenance Services
- Interior Design Services
- Capital Project Management
- Environmental Stewardship
Culinary Services - Guy Procopio, Director Members Jane Emery (Team Leader), Matt McKune, Marta Mittermaier, Bruce Haskell, Ken Deneau, Don Donagradi, Eduardo Olivio, Sojo Alex, Jenn Roberts, Bill Kost, Shellie Hubert Mission Identify key processes, policies and procedures of Residential Dining, Retail Dining, Concessions, Food Stores, Vending and Sparty’s to develop and lead an integrated campus dining model. Goals Michigan State Culinary Services is committed to being the preferred place to dine by offering our guests great-tasting, fresh, nutritious and diverse cuisine delivered with a strong culinary presence. We promise to listen and respond to our guests’ needs, provide excellent customer service, be fiscally responsible and practice sustainability. We provide convenient and varied dining experiences for our students, faculty, staff and members of the University community. It is our pledge and privilege to ensure that we exceed the expectations of our guests at every opportunity. - Residential Dining
- Retail Dining (International Center and Union Food Court)
- Sparty’s Cafes and Coffee Shops
- Concessions
- Convenience Stores
- Vending
- Food Stores
- MSU Bakers
- Sustainable Food Practices
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