As an integral component of a world-class research university, Residential and Hospitality Services is woven throughout the very fabric of the MSU community. We are built on a foundation of integrity, service, and effectiveness. We believe in creating and delivering unequaled experiences, products, and services to the students and many guests of Michigan State University. We believe in a culture of learning and collaboration that empowers staff to achieve collectively far more than is possible for any one individual. Our vision and mission will be realized by adhering to the following values:
PURPOSE Commitment to Student and Guest Experience We exist simply to exceed their expectations. Quality Throughout In everything we do – from beginning to end – we will be passionate about delivering an outstanding customer experience. Social Responsibility We will care today about those things that will define this world’s future. PRACTICE Strategic Thinking As individuals and as teams, we will pursue excellence in strategic thought. A Mindset of Innovation We will be an organization that appreciates and learns from the past, while keeping our focus on the future. Fiscal Responsibility Smart decisions for future success, based on quality information, will guide the actions of our entire organization. PEOPLE Spirit of Partnership Within our Division and in the University community, we commit to a spirit of collaboration. Teamwork and Inclusion We will succeed individually only when we are passionate about prospering as a team. Staff Development We will be an organization dedicated to continuous learning and the development of staff. We will provide and support quality learning opportunities and encourage all staff to take advantage of them. Effective Communication We will strive for organizational clarity through honest, open, accurate, and timely two-way communication. | 
